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Strategic alliance brings together Tata Communications Kaleyra and NiCE CXone Mpower platforms to deliver seamless, AI-powered customer experience at scale MUMBAI, India, Nov. 3, 2025 /PRNewswire/ -- Tata Communications today announced a strategic partnership with NiCE to revolutionise enterprise contact centre operations. This collaboration brings together Tata Communications Kaleyra's AI-powered Customer Interaction Suite with NiCE's industry-leading CXone Mpower CX AI platform to deliver ... With its solutions orientated approach, proven managed service capabilities and cutting-edge infrastructure, Tata Communications drives the next level of intelligence powered by cloud, mobility, Internet of Things (IoT), collaboration, security and network services. Together, Tata Communications and NiCE will accelerate digital transformation for customer service operations, ensuring agility, compliance, and innovation at scale, while evolving them from reactive support units into dynamic AI-powered growth engines that anticipate customer needs, empower agents, and drive proactive service. Further enhancing this experience is the Tata Communications Kaleyra TX Hub a modular orchestration layer that connects customers' existing CX stack and enterprise ... Tata Communications is a digital ecosystem enabler that powers today’s fast-growing digital economy. We enable the digital transformation of enterprises globally, including 300 of the Fortune...
