Terms of the offer
Find answers to your queries and get support for shopping, orders, shipping, and more on Nykaa's Help Center. Nykaa’s customer service response times can vary depending on the volume of inquiries, but the company typically aims to respond within 24 to 48 hours for most queries. Call customer service at +91-1800-267-4444. Note that this is only for calls within India. Shipping & Return Policy Shipping What is the cost of shipping? We charge Convenience Fee, which comprises - (a) Platform Fee Flat platform charges of ₹29, applicable to all customers (including Prive Users) for platform upkeep, onboarding the most stylish brands on the platform and seamless customer experience. (b) Packaging & Delivery Fee ₹70/- for order value upto ₹499/- ₹20/- for order value above ₹500/- upto ₹999/- Free delivery for all the orders above ₹1000/- and above ... If your order is a 'made-to-order' piece, you can cancel within 24 hrs of placing it by writing to customer care at "[email protected]" If the order or the item (s) that you want to cancel have not been shipped yet, you can cancel the order directly through your "My order" section.
