Net promoter score: To understand your Net

To understand your Net Promoter Score better, start by comparing it with the average scores within your industry and against competitors. This is also referred to as the relative method, as opposed to the absolute method, which involves benchmarking your number to an agreed-upon standard across industries for what a good NPS is. The net promoter score (NPS) is a customer experience metric that helps organizations better understand a customer's degree of loyalty and satisfaction with their products and experience. Looking for a detailed guide on what is Net Promoter Score in Product Management, then this complete guide will teach you every aspect of Net Promoter Score in Product Management. The Net Promoter Score (NPS) is an important component that serves as a growth indicator. To understand your Net Promoter Score better, start by comparing it with the average scores within your industry and against competitors. This is also referred to as the relative method, as opposed to the absolute method, which involves benchmarking your number to an agreed-upon standard across industries for what a good NPS is.