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The Information Technology Infrastructure Library (ITIL)is used to standardize the selection process, planning, and delivery and also standardize the maintenance of IT services within a business. The goal of the ITIL is to improve efficiency and achieve predictable service delivery. ITIL stands for Information Technology Infrastructure Library, a set of best practices for IT service management. Learn how ITIL helps businesses improve service delivery, manage risks, and align IT with business objectives. ITIL (Information Technology Infrastructure Library) is a framework designed to standardize the selection, planning, delivery, maintenance and overall lifecycle of IT services within a business. The goal is to improve efficiency and achieve predictable service delivery. Stages of ITIL ITIL is divided into five main stages. Every stage has a specific role to play in a service life cycle and form the skeleton of ITIL . Let's look into each stage briefly. Service Strategy It is the first stage of ITIL , which lays down the blueprint of a new service (or changes in an existing service).