The Genesys Cloud CX Community is a great place to ask questions, connect with others, and stay in the know. The Genesys Beta Community is a great place to ask questions, connect with others, and stay in the know. In a future release, Genesys Cloud will introduce a redesigned navigation system and an updated information architecture aimed at improving usability and stream Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees.